Privacy Policy
Aapka data aapka hai. UniVerse aapki privacy ko seriously leta hai. Yahan transparently padhein ki hum kya collect karte hain aur kyun.
1. Data Jo Hum Collect Karte Hain
Jab aap UniVerse use karte hain, hum yeh information collect karte hain:
- Full name
- Marwadi University email address
- Encrypted password (hum plain text kabhi nahi dekhte)
- Profile photo (optional)
- Delivery requests (pickup, destination, tip)
- Marketplace listings (photos, prices, descriptions)
- Chat messages (buyer-seller communication)
- Order status updates
- Browser type aur device information
- IP address (security ke liye)
- Session timestamps
- Error logs (bugs fix karne ke liye)
2. Hum Data Ka Use Kaise Karte Hain
- Account management: Login, verification, aur security
- Platform functionality: Delivery matching, marketplace listings, chat
- Safety: Fraud detection, prohibited items monitoring, account bans
- Communication: OTP emails, order status notifications
- Improvements: Bug fixes aur performance optimization
✅ Hum aapka data kabhi bhi marketing ke liye use nahi karte, aur kisi bhi third-party advertiser ko nahi dete.
3. Data Sharing — Kab Aur Kiske Saath
Hum aapka data sirf inke saath share kar sakte hain:
- Supabase (Database Provider): Aapka data securely store karta hai — EU data protection standards follow karta hai
- Vercel (Hosting): Platform deploy karta hai — GDPR compliant
- University Administration: Sirf prohibited items violations ya serious misconduct reports ke case mein, aur sirf enrollment ID share hogi
- Law Enforcement: Sirf valid legal order/court directive ke case mein
🚫 Hum kabhi bhi aapka data social media companies, advertisers, ya data brokers ko nahi bechte ya share karte.
4. Data Security
- Row Level Security (RLS): Supabase database mein — aap sirf apna data dekh sakte hain
- HTTPS Encryption: Sab communication end-to-end encrypted
- Password Hashing: Aapka password hum kabhi plain text mein store nahi karte
- OTP Verification: Sensitive transactions (escrow handover) ke liye 6-digit OTP
- Session Management: Secure JWT tokens with automatic expiry
5. Aapke Rights (Aapka Data, Aapka Control)
- Access: Apna data download karne ka right — settings se request karein
- Correction: Galat information correct karne ka right
- Deletion: Account aur sab data delete karne ka right — 30 din mein complete erasure
- Portability: Apna data JSON format mein export karne ka right
- Object: Kisi bhi specific data processing ke against objection karne ka right
Inme se koi bhi right exercise karne ke liye: support@universe.mu.ac.in par email karein.
7. Data Retention
- Active account: Jab tak aap use karte hain
- Inactive account: 1 saal inactivity ke baad email notification, phir 30 din mein delete
- Deleted account: 30 din mein complete erasure (backups se bhi)
- Chat messages: 90 din ke baad automatically delete
- Completed orders: 6 mahine ke liye retain (dispute resolution ke liye)
8. Changes to Privacy Policy
Hum is policy ko update kar sakte hain. Significant changes ke liye aapko email se notify kiya jayega kam se kam 14 din pehle.
Last updated: September 2026 · Governed by: Indian laws (IT Act 2000, DPDPA 2023)
⚖️ Grievance Redressal Officer (DPDPA 2023)
Digital Personal Data Protection Act, 2023 ke anusaar designated campus grievance contact:
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